Customer Experience
1800 MUMDAD is a phonetic telephone number 1800-686-323 and is used to make Reverse Charge Calls to mobile and fixed line telephone numbers in Australia. Almost anyone can pick up a mobile or pay phone and make a Reverse Charge Call to most numbers in Australia.
The customer (Receiving Party) must accept the call and charges for each and every time a call is received by them.
Customers are also given the opportunity to listen to the charges prior to accepting.
Note that 1800 MUMDAD is NOT a Subscription Service. Customer are billed by 1800 MUMDAD in timed Increments and charged via Premium SMS. No further charges are applied to the customer once the service has been paid.
Making a Reverse Charge Call
Simply dial 1800 MUMDAD (1800-686-323) from any pay or mobile phone (even if the mobile has no credit – Optus prepaid only). The system will ask you to enter the number of the person you are calling and also to record your name “Johnny”. Your name is played to the person that you are trying to call so please speak clearly. If the number you entered was a valid number you will hear... “Please wait while we try to connect your call.”
Please be patient as some times it can take a while to connect your call.
Once the receiving party has answered and listened to your name “Johnny “, they will be asked to accept your call and the charges. If they accept we will then connect your call.
If the receiving party declines to accept your call the system will let you know. However there may be several reasons why we cannot connect your call.
The number you are calling does not have enough credit to accept your call.
The number you are calling is barred from using this service.
There has been too many call attempts to the number you are calling today.
The number may be busy, not answered, out of radio range or diverting to voice mail.
Receiving a Reverse Charge Call
At the time a customer receives a Reverse Charge Call on their mobile they will hear the following... "Hello, this is 1800 MUMDAD, you have someone called…"Johnny" who needs to speak to you Reverse Charge, (Pricing is explained click here...) you will be charged to your phone by Premium SMS so to accept your call from…"Johnny" press any number on your phone to accept.”
If the customer hangs up, thereby declining the call, there are no charges and the person who attempted to call the customer is informed that the call was declined.*
If the customer presses any number on their mobile phone keypad indicating that they accept the call, we then connect the two parties after playing the following... "Thanks for accepting, some time after the end of the call you will receive a Premium SMS's for every minute of talk time. Connecting you now”
When the customer ends the call, 1800 MUMDAD sends one or more Premium SMS's based on the length of time the call was connected. To view our current charge call rates, click here...
Using the Pranking Service
Reverse charge calls can be expensive and are usually important and urgent calls. 1800 MUMDAD provide a less expensive alternative called Pranking. This service is often used to message family and friends at a considerably lesser cost. To see our rates, click here...
If a customer declines a number of Reverse Charge calls, the system will play a recorded announcement offering the customer the Pranking service or they will be barred from using the service in the future. If the customer accepts to become a Pranking customer they can continue to use either the Pranking service and pay for short messages, or the standard Reverse Charge Call service.
An example of how Pranking may be used…… call 1800 MUMDAD and the caller records a short message like “pick me up from the station” instead of recording their name “Johnny” and the customer who receives the message can then either hang up after hearing the short message and pay the Pranking charge or accept the Reverse Charge Call.
Using the U Pay Later Service
In instances where the person you are trying to call declines the reverse charge call an option may be presented to you (the Calling Party) to make the call and pay later. To initiate this option you must press 1 and then listen to the terms prior to continuing the call. After the call is completed you will be billed by way of one Premium SMS for the call charges. U Pay Later pricing is available, just click here.... If you do not agree to the terms and wish to decline the option, simply hang up and you’ll have incurred no charges.
An example of how U Pay Later can be used …… you are out of credit and need to really make a call but for whatever reason, say you’re running late for work and need to contact your employer, maybe you’re trying to avoid an embarrassing situation - reversing the charges to your friend just isn’t an option. So call 1800 MUMDAD and choose the U Pay Later option and pay for the call when you next top up. Just follow the prompts to enter the mobile number of the person you need to speak to and we’ll connect the call. You can use U Pay Later again and again, you just need to pay for the last call prior to being able to use it again.
Using the Voice Messaging Service
In situations where you are trying to make a Reverse Charge Call to someone and that person is not available to answer the call, you may be given the option to record a reverse charge message for future delivery by 1800MUMDAD. Where you leave a message, 1800MUMDAD will use best endeavors to deliver the message to the intended recipient within a reasonable timeframe.
Voice message recordings can be up to 3 minutes in length. Call charges apply only when the recipient of the message accepts the terms of the offer. To view our Voice Messaging Service pricing , click here...
Free Calls to Home Phones
That's right, Absolutely FREE !
No Gimmicks, No hidden cost's and best of all... No Bills ! (only available from selected networks)
1800 MUMDAD now offer a complete service of Reverse Charge Calls to mobiles and FREE calls to Home Phones.
This service is ONLY provided for EXTRA security for you and your family. If you are unable to reach your family member on their mobiles using our 1800 MUMDAD service, simply call us 1800 MUMDAD, 1800-686-323 then dial your home phone number. Save these calls for those real emergencies.
The only limitation is you can only make 2 calls per calendar month and speak for a maximum time of 1 minute each time.
For example you can make 2 free calls this month, and then another 2 free calls next month and so on.
* Except where the customer had previously accepted to be a Pranking customer.
Always there when you need it ! The 1800 MUMDAD Team